- Ensure that the device’s time is configured to reflect your local time zone accurately. For example, if the time in Barbados is 7:00 AM, your device should also display 7:00 AM.
- Ensure that your information submitted matches requested information. (read instructions on each screen carefully).
- Ensure the camera on your device is of good quality and photo in frame is visible
- For the liveness test, ensure your face is positioned within the oval shape and adhere to the guidelines provided.
- Clear browser: In Chrome on a computer- go to > More Tools > Clear browsing data. Select “All time” choose ‘Cached image and files’ and click “Clear Data”.
- In Chrome mobile app, go to: > History > Clear Browsing Data. Select “Cached Images and Files” and tap “Clear Browsing Data”.
- Take a screenshot and share with us at [email protected]
- Cancel and Restart application.