Simply look for the contactless payment symbol on the checkout terminal; if the terminal accepts contactless payments, tap your contactless Payce Digital Card on the terminal, you can also wave above the terminal to initiate the payment. Once approved, the terminal will beep to confirm a successful payment transaction.
Where can I use my contactless Payce Digital Card?Chris Ward2021-07-23T18:59:45+00:00
Your contactless Payce Digital Card can be used at any merchant who carries a contactless payment terminal. If the merchant does not carry a contactless enabled device, you may still proceed with your payment by either swiping or inserting your Card.
How secure is a contactless payment?Chris Ward2021-07-23T19:01:21+00:00
Contactless payments are extremely quick and easy which makes them ideal for payments at fast food restaurants, supermarkets, cinemas and more. They are also very secure as each contactless transaction generates a one-time usage code which protects your payment information.
Will I be protected against the threat of fraud with my contactless Payce Digital Card?Chris Ward2021-07-23T19:02:30+00:00
Yes! Each contactless card carries an EMV chip which adds an extra layer of security and interacts securely with contactless terminals. Sensitive information such as your CVV number, PIN etc. cannot be accessed by hackers.
Can I accidentally initiate a contactless payment if I come into close proximately to a contactless terminal?Chris Ward2021-07-23T19:03:01+00:00
Even though it may look easy to initiate a transaction, contactless cards carry limits on the value of transactions, which may prompt for additional information such as your PIN if the amount goes over an unspecified amount. Nevertheless, you are advised to contact the Payce Digital office immediately by using the numbers at the back of your Card, if you lose or misplace your Card.
Additionally, we advise you to register for transactional alerts which notifies you of any unauthorized transactions which are made on your account.
If I am indeed the victim of a fraudulent attempt on my contactless Payce Digital Card, how would I go about reporting this?Chris Ward2021-07-23T19:04:13+00:00
We advise you to always be vigilant, however, in the event that your card is compromised the Card will be immediately blocked and an investigation launched. A new contactless Payce Digital Card will then be reissued.
A PIN is a four (4) digit Personal Identification Number which is uniquely linked to your Payce Digital Card. This PIN is required to initiate payments at any Chip & PIN enabled terminal and for ATM withdrawals.
How do I receive my PIN?Chris Ward2021-07-23T19:06:11+00:00
No. You must never share your PIN details as it must be protected at all times. If you suspect that someone has identified your PIN number, you are advised to log into the Payce Digital Online portal and immediately change your PIN.
Student Smart Card FAQs
What is the difference between my Payce Digital Card and the Payce Digital Student Smart Card?Chris Ward2021-07-23T19:13:07+00:00
Your Payce Digital Card allows you to use it anywhere in the world where VISA is accepted. The Payce Digital Student Smart Card is also a globally accepted card product specifically designed for students between the ages of 18 and 25 with student status.
What are the benefits of the Payce Digital Student Smart Card?Chris Ward2021-07-23T19:13:51+00:00
Yes, you can. The Cardholder would be expected to clear the current card balance and then request to be transferred to the Payce Digital Student Smart Card. This request should be submitted via email to The Credit Manager, Payce Digital at [email protected]
What will be my monthly Minimum Payment?Chris Ward2021-07-23T19:20:42+00:00
Payce Digital Online helps you to manage your transactions online meanwhile the Payce Digital Mobile App allows you access your account details, transfer credit to friends and family, shop at any of our Mobile Partners and much more!
I have Payce Digital Online; will my Login ID and Password be the same?Chris Ward2021-07-23T19:24:34+00:00
If you are a Payce Digital Online user, you will have the ability to initiate a password reset by accessing your account. Alternatively, you will need to contact our 24-hour Customer Service Team to have your Mobile profile reset.
What should I do after successfully downloading the Payce Digital Mobile App?Chris Ward2021-07-23T19:26:28+00:00
You can proceed to register by mobile number or email address in order to gain access to the Payce Digital Mobile App. Please ensure that either your mobile number or email address matches the information we have on record. You are encouraged to contact our 24-hour Customer Service Team at 539-4444 to have this information updated.
Will I gain immediate access to the Payce Digital Mobile App once my email address and cell number has been updated by the Customer Service Representative?Chris Ward2021-07-23T19:26:56+00:00
All credit transfers completed in the App will be deducted from the existing Available Credit on your Payce Digital Account. These transactions will appear under your Recent App Transactions in the Mobile App and also appear on your monthly Statement.
Are the transfers completed in the Payce Digital Mobile App tied to my existing Payce Digital Account? And will these transactions be reflected on my Statement?Chris Ward2021-07-23T19:30:30+00:00
Yes! For your convenience, you will have three (3) options for transferring credit to your friends and family. These can be found under the Send Funds option within the Mobile App and include: Phone to Phone, App User and Non-App User.
Why do I need to create a Passcode to Send Credit to my friends and family?Chris Ward2021-07-23T19:30:59+00:00
For your added security, we recommend that you create a Passcode that should be kept confidential, in the event that your registered Mobile Device is ever lost or stolen. This way you remain protected from any unauthorized usage of your Payce Digital Account.
Can an additional Cardholder on a joint account access the feature to transfer funds as well?Chris Ward2021-07-23T19:31:39+00:00
The Payce Digital Mobile App has been designed with your security in mind and incorporates the highest digital standards and encryptions in order to keep your personal data information safe. Remember – be sure to create your personal Passcode in order to help protect your account in the event that your device is lost or stolen.
Digital Mobile Partner FAQs
What is a Payce Digital Mobile Partner?Chris Ward2021-07-23T19:36:38+00:00
A Payce Digital Mobile Partner is a micro, small or medium size business that registers for access to the Payce Digital Mobile App in order to receive and make payments digitally, access balances in real time and has the ability to transfer from their mobile account to a bank account.
What are the benefits of becoming a Payce Digital Mobile Partner?Chris Ward2021-07-23T19:37:35+00:00
The Payce Digital Mobile Partner Application Form is completed and submitted to Payce Digital at either our One + Haggatt Hall or Broad Street Office; the application can also be completed and submitted online at www.paycedigital.com
What documents are needed to register to become a Payce Digital Mobile Partner?Chris Ward2021-07-23T19:38:55+00:00
Copy of the Business Certificate, Copy of the CAIPO Form 1, Copy of Government Issued Identification, Proof of Address (copy of a utility bill must be less than three months old, or the top portion of a bank or Credit Union statement).
How long does it take for the account to be set up?Chris Ward2021-07-23T19:39:19+00:00
Yes. Payce Digital Mobile Partners will receive a Payce Digital Card which gives them access to their funds accumulated from business sales. The Payce Digital Card can be used a s method of payment locally or internationally.
Is a credit limit automatically assigned to the Payce Digital Card?Chris Ward2021-07-23T19:40:42+00:00
No. A credit limit is not automatically assigned to the Payce Digital Card. The Card will carry zero balance credit limit, this means that the Mobile Partner will utilize the business money received from sale of products and services paid for by customers.
Is the Payce Digital Card for Mobile Partners the same as a Debit Card?Chris Ward2021-07-23T19:41:06+00:00
Yes. The Payce Digital Card can be used internationally for online purchases without attracting monthly interest fees charged by Payce Digital as the money used is the businesses’ funds. However, local Government Taxes and international fees such as State Taxes, Transportation Fee etc., would be applied.
What are the Fees associated with the Payce Mobile Partner account?Chris Ward2021-07-23T19:41:56+00:00
A Transaction Fee of 1.75% is charged on each payment received using the QR code feature. If the customer is using the Send & Receive function to make a payment a fee of $1.50 is paid by the customer. The Mobile Partner has the option to transfer accumulated funds from the Mobile Account to their Bank Account. The cost is $15 for each transfer requested. The transfer request is a feature within the App.
What are the fees associated with the Mobile Partner Account with a Credit Limit?Chris Ward2021-07-23T19:42:24+00:00
The Mobile Partner account with a credit limit is reclassified as a Mobile Partner with a Payce Digital Card account and that account will attract a monthly interest rate of 1.83%. A minimum payment which is calculated at 10% on the owned balance must be paid on the specified payment date.
Can Cash withdrawals be made using the Payce Digital Card?Chris Ward2021-07-23T19:42:56+00:00
A Mobile Partner using their Payce Digital Card can withdraw $250 twice a week. If the Mobile Partner has a Payce Digital Card at a Gold Status ($5,000 and over), the withdrawal limit is $500 twice a week.
Which ATMs can a Payce Digital Mobile Partner use for Cash withdrawals?Chris Ward2021-07-23T19:43:49+00:00
Mobile Partners can use their Payce Digital Card to make withdrawals from CIBC First Caribbean International Bank, Republic Bank Ltd., Bank of Scotia and RBC Royal Bank ATMs. All ATM Fees associated with the withdrawal will be charged to the account.